Troubleshooting Blank Webpages

In this video, we’re going to troubleshoot why Safari may be showing you a white page as opposed to the actual webpage that you’re trying to visit. Let’s see what I mean. Let’s go to my Mac.

So I’m looking at my site here. Let’s go ahead and log in. I go up to log in the upper right hand corner. Now I’m just going to log in here with a demo, and it’s going to take me to my page here. I’m going to be logged in here.

Now, when I’m looking at this site, you’re going to see that it brings up a white page. I can not see any content. To get out of this, I just clicked over here on the left side or on the right side, and it takes me back to that page. Let’s take a look at this video here, I click on it, and again, I get this white page. I can’t even view the video. I’m logged in. I should be able to view the video. Why is Safari doing this? Well, safari is automatically loading up the reader view.

If you’re not familiar with the reader view, the reader view will strip out a lot of the webpage. So you can just read an article. I’m going to go to CNN. I opened up a new tab and we go to CNN. Let’s take a look at this article down here. Now, when I view this in reader view, let’s go ahead and click on this to show it in reader view. You’re going to see that it takes out all of the advertising, all of that extra stuff. I can just read this article without all of those distractions. That’s basically what reader view does.

Well, what’s happening with my site here is it’s loading up that reader view automatically. My site is not compatible with the reader view because it’s a video site. So if you see this behavior on a site that you regularly visit, it’s because it’s not compatible with reader view. So what do you do? What what you can do is exclude that site from entering in reader view. How do we do that? We just go up to the top here, to the left of where we type in the URL, the address bar. You’re going to see it’s a dark gray. When I control-click on this, hold down the control key and I click, what I’m able to do is set my website preferences. I select this, we have a new window that opens up, and it takes me over to Reader. So now all I need to do is tell Safari that when I’m visiting Dan’s Tutorials, I do not want to have reader view on. So now what’s going to happen here, when I go and visit my site, it is not going to enter into reader view.

I could have Safari turn on reader view automatically for any one of the sites that I visit. Let’s go ahead and do that. I select this and I turn it on. Now what’s going to happen is I can go to any site, and if there’s an article there, Safari will automatically open up in reader view, but it will not do it for my site here.

Let’s check that out. I’m going to close this and now let’s just go to the Washington Post. I’m going to view this article here and watch what happens. It puts it into reader view automatically. But now when I go back over to Dan’s Tutorials and I click on an article here or a lesson here, that does not go into reader view.

So if you’re seeing a white screen with Safari, what may be happening is Safari is automatically entering into reader view. To disable that, you just control click on the icon in the upper left hand corner next to the address bar, just control click on that icon. And then from there, you’re able to set your reader view of preferences. What you’ll want to do is exclude reader view from that website.

So if you’re seeing a white screen when you visit a website, what you may want to do is check your reader view for that website in Safari.